Hospitality Operations Services
Operational misalignment happens during periods of growth. I work with operators to stabilize and build systems during openings, transitions, and multi-unit expansion, ensuring teams stay aligned and consistent as they scale.
Growth Opportunities
Featured Services
📋 Hospitality
Openings
📍 Austin, Texas, USA | Remote
Building the operational foundation before doors open
✓ Pre-opening timelines built and executed
✓ SOPs, staffing plans, and training systems
✓ Cross-functional coordination (FOH, BOH)
✓ Reduce delays, confusion, and turnover
📋 Hospitality
Transitions
📍 Austin, Texas, USA | Remote
Aligning teams and processes during ownership and brand changes
✓ Smooth ownership and brand transitions
✓ Teams realigned with standards
✓ Menu and systems standardized
✓ Protecting revenue and retention
📋 Hospitality
Multi-unit Expansions
📍 Austin, Texas, USA | Remote
Growing with consistent implementation across every unit
✓ Multi-units with repeatable systems
✓ Teams aligned aligned on brand standards
✓ Pre-opening & post-opening support
✓ Built to scale with quality, culture, margins
Contact Michelle for detailed information and custom proposals.
📋 Hospitality
Operator's Lifeline
📍 Austin, Texas, USA | Remote
1:1 on-demand consultation to diagnose operations bottlenecks and create actionable next steps
✓ Live diagnosis of operational bottlenecks
✓ Identify gaps in systems and staffing
✓ Prioritized action plan you can implement
✓ Focused, working session—for support
📋 Hospitality
Projects
📍 Austin, Texas, USA | Remote
Short-term, high-impact operational projects with defined scope and results
✓ Defined, scope, timeline, deliverables
✓ Target, one specific area of the business
✓ Hands-on implementation
✓ Solve the problem, measure results
📋 Hospitality
Taskforce
📍 Austin, Texas, USA | Remote
Long-term embedded fractional operations leadership
✓ Fractional leadership of your team
✓ Ongoing oversight of performance
✓ Alignment of departments and locations
✓ Support owners, operators during change
Owner | operator
Why choose WLS Hospitality?
We are a boutique firm that specialized in independent owners and operators. Entrepreneurship matters here. You'll receive personalized attention from a fellow operator who knows and loves your business as much as you do.
✓ Clarity
All services include defined scope and definition of success.
✓ Strategic fit
White glove service to clients with authenticity and good vibes.
✓ Full Support
From initial enquiry to completion, we guide you through every step.
25 +
Years in hospitality
2000+
trusted by hoteliers, restauranteurs
Ready to discuss your next business move?
Let's talk about your goals, timeline, and best next steps.
Have an RFP ready? Send me a quick email
Austin, Texas, USA
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